Last updated: January 2026
This Privacy Policy describes how Solstice Heating & Cooling ("Solstice," "we," "us," or "our") collects, uses, shares, and protects information when you visit www.solsticehvac.com (the "Site"), submit a request through our contact or quote forms, or otherwise communicate with us. This policy is effective as of the date listed above. By using the Site or submitting your information to us, you agree to the practices described here.
Information We Collect
Information You Provide to Us
When you request a quote, schedule service, or contact us through a form, by phone, or by email, we collect the information you choose to provide. This typically includes:
- Your name
- Phone number
- Email address
- Service address or property location
- Details about the service you need, including any messages, descriptions, or notes you submit
You are not required to provide this information, but we need it to respond to your inquiry and provide the services you request.
Information Collected Automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:
- Your IP address and general geographic location
- Browser type, device type, and operating system
- Pages you visit, links you click, and the dates and times of your visits
- The website or source that referred you to our Site
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, quote requests, and questions
- Schedule, coordinate, and provide heating and cooling services
- Send you service-related communications such as appointment confirmations, follow-ups, and invoices
- Send you marketing or promotional messages where you have consented, such as seasonal maintenance reminders and special offers
- Operate, maintain, analyze, and improve the Site and our services
- Protect the security and integrity of our Site, prevent fraud, and comply with legal obligations
Cookies & Analytics
We use cookies and similar technologies to operate the Site and understand how it is used. Cookies generally fall into two categories:
- Essential cookies are required for the Site to function properly, such as remembering your preferences and keeping forms working correctly.
- Analytics and marketing cookies help us understand how visitors interact with the Site and measure the performance of our content and advertising. As an example, we may use tools such as Google Analytics to collect aggregated usage statistics.
You can control or disable cookies through your browser settings, and where available, through the cookie banner presented on our Site. Disabling certain cookies may affect how the Site functions.
Phone & SMS / Telephone Consumer Protection Act (TCPA) Consent
By submitting a form on our Site or otherwise providing us with your phone number, you expressly consent to be contacted by Solstice Heating & Cooling by phone call, text message (SMS), and email regarding your request, your service, and related communications. This may include calls and texts made using automated technology.
Message and data rates may apply. Message frequency may vary. Your consent to receive these communications is not a condition of purchasing any product or service from us. You may opt out of text messages at any time by replying STOP to any message, and you may opt out of marketing emails at any time by using the unsubscribe link included in those messages. Even after opting out of marketing messages, we may still contact you with transactional or service-related communications about an active request or appointment.
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers and vendors. We share information with trusted third parties who help us operate our business, such as scheduling software, customer relationship management tools, communication and email platforms, payment processors, and hosting and analytics providers. These parties are permitted to use your information only to perform services on our behalf.
- Legal reasons. We may disclose information when required to comply with applicable law, regulation, legal process, or an enforceable governmental request, or to protect the rights, property, or safety of Solstice, our customers, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction.
We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising in exchange for compensation.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and similar laws in other states. These rights may include:
- The right to know and access the personal information we have collected about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information
- The right not to be discriminated against for exercising your privacy rights
Do Not Sell or Share My Personal Information
We do not sell or share your personal information as those terms are defined under applicable law. If our practices change, we will update this policy and provide a clear method to opt out. In the meantime, if you wish to submit a "Do Not Sell or Share My Personal Information" request or any other privacy request, you may contact us using the details below.
To exercise any of your rights, email us at info@solsticehvac.com or call (512) 555-0188. We will verify your request and respond within the timeframe required by applicable law. You may also designate an authorized agent to make a request on your behalf.
Data Retention & Security
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Site and services are intended for adults and are not directed to children under the age of 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after any update constitutes acceptance of the revised policy. Your use of the Site is also governed by our Terms of Service.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Solstice Heating & Cooling
123 Comfort Way
Austin, TX 78701
Phone: (512) 555-0188
Email: info@solsticehvac.com
You may also review our Terms of Service and Accessibility Statement.